Refund policy

At Purely Tallow, every product is crafted with care using simple, natural ingredients. Because our products are personal skincare items, we do not accept returns once orders have been shipped.

However, if something isn’t right with your order, we’re here to help.

Refund & Replacement Eligibility

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery and we will make it right.

Depending on the situation, we may offer:

• A replacement product
• A refund to your original payment method

To request assistance, please contact us through our support page:

https://www.purelytallow.com/pages/contact

Please include:

• Your order number
• A brief description of the issue
• Photos of the product if it arrived damaged or incorrect

This helps us resolve your request quickly.

Non-Returnable Items

Due to the nature of skincare and hygiene products, we do not accept returns once items have been shipped, even if unused.

Refund Processing

If a refund is approved:

• Refunds will be issued to your original payment method
• Processing times typically take 5–10 business days depending on your payment provider

Exchanges

We do not offer traditional exchanges. If a product arrives damaged, defective, or incorrect, we will provide a replacement or refund.

Our Commitment

When I first started working with tallow skincare, the goal was simple: create products made with integrity and ingredients your skin recognizes. If something goes wrong with your order, we’ll do our best to make it right.