Frequently Asked Questions
Have questions about our products or ingredients? We're here to help! At Purely Tallow, transparency and simplicity are at the heart of what we do. Whether you're curious about how our skincare works, shipping details, or how to best incorporate our products into your routine, you've come to the right place. If you don’t find what you're looking for, feel free to reach out—we’re happy to assist!
Our Most Common Questions
What is tallow skincare, and how does it benefit my skin?
Tallow skincare uses rendered animal fat rich in nutrients and fatty acids that closely resemble human skin, promoting deep hydration, nourishment, and skin barrier repair.
Are Purely Tallow products made from grass-fed, sustainably raised animals?
Yes, our products are crafted from grass-fed, ethically raised animals to ensure purity, quality, and sustainability.
Is tallow suitable for all skin types, including sensitive or oily skin?
Absolutely. Tallow is gentle, non-irritating, and beneficial for dry, sensitive, and oily skin by balancing oil production and providing long-lasting moisture.
How do I incorporate Purely Tallow skincare into my daily routine?
Apply a small amount of our tallow-based product to clean skin morning and night, focusing on dry or problem areas for optimal results.
Are Purely Tallow products free from synthetic fragrances, preservatives, and chemicals?
Yes, our products are 100% natural, free from added fragrances, preservatives, parabens, and artificial ingredients.
What are the main ingredients in Purely Tallow skincare products?
Our products are primarily made from pure, grass-fed tallow, sometimes enriched with essential oils, depending on the specific product.
Can tallow skincare help with dry, itchy, or irritated skin?
Yes, tallow's rich fatty acids help soothe, restore, and hydrate dry, irritated skin while supporting your skin’s natural healing process.
How long do Purely Tallow skincare products last?
With proper storage, most products remain fresh for 12-18 months.
Are your products safe for use on children and babies?
Yes, our gentle, natural formulations are safe for use on children and babies when used as directed.
What makes Purely Tallow skincare different from conventional skincare products?
Unlike synthetic or chemically-based products, our skincare harnesses the natural, nutrient-rich properties of rendered animal fat for deep nourishment.
How should I store my tallow skincare products for optimal freshness?
Keep products in a cool, dry place away from direct sunlight to maintain quality and extend shelf life.
Do Purely Tallow products have a scent? If so, what does it smell like?
Our products have a subtle, natural aroma and sometimes have essential oils added that add additional scent.
Are there customer reviews or testimonials available?
Yes, many satisfied customers share their positive experiences on our website and social media channels.
How can I contact customer support if I have questions about your products?
You can reach us via our contact page, email, or social media channels for personalized assistance and inquiries.
Orders & Shipping
How does Purely Tallow ship its products?
We ship using standard, expedited, and express shipping options available at checkout.
When will my order ship?
Orders typically ship within 2-3 business days after being placed. Orders placed on weekends or holidays will begin processing on the next business day.
How long does it take to receive my order?
Shipping times vary depending on your location and the shipping method selected at checkout:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Please note that carriers may experience delays beyond our control, especially during peak seasons.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s status and estimated delivery date. If you do not receive a tracking email, check your spam folder or contact us here.
Do you offer free shipping?
We offer free shipping on orders over $75.
What is your return policy?
We offer a 14-day satisfaction guarantee, which means you have 14 days after receiving your item to reach out if you aren’t satisfied. If it is your first order, we will find you a different product that suits your needs.
How do I start a return?
In most cases, we will issue a replacement rather than requesting a return. This is determined on a case by case basis. If you aren’t satisfied with your order, contact us here with your order details.
What if my item is damaged or incorrect?
Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediatelyhere so we can evaluate and correct the issue.
How long does it take to receive my refund?
If we determine that we need to issue a refund, we will notify you if your refund is approved. If approved, refunds will be processed automatically to your original payment method within 10 business days.